ITIL

Latest Topics In ITIL

Itil. Information Technology Infrastructure Library

Is ITIL Worth It?

Internet Computer

IT Services Management (ITSM) Frameworks

Vendor performance management

Vendor performance management - Part 1

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The End of Incident Management (as we know it!)

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Service Request Catalog: Failing to Fail

The difference between ITIL and ITSM is often misunderstood

ITIL vs ITSM: What is the Difference?

There are a number of pros and cons to be considered when looking at Configuration Management and the CMDB

Configuration Management, Why bother?

SIAM helps to manage multi-supplier environments

SIAM - What's all the fuss about?

Intersection between Cloud, DevOps and Service Desk

The Cloud, DevOps and Service Desk vNext

We are living in a service economy

Say “Sayonara” to Cost Centers,

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Artificial Intelligence

Human Resources

Information and Communication Technology

Business Continuity

Information Security

Customer Experience

Managed Service Providers (MSP)