
Going The Extra Mile May Not Be That Far – improving customer service
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have
Supplier Management: How do you know suppliers use ITIL? You need to write a tender or RFC document and, when you ask him if he
In my previous blog we talked about the top three change management initiatives we forget to leverage for business benefit. In this second part of
E F Hutton has nothing to do with ITSM. However, he was well known for a series of commercials created in the 1970s with the
Top 3 change management initiatives we forget to leverage for business benefit Sometimes it is easy to lose track of why we are performing a
You can’t avoid change. Whether in life or at work, it’s always happening: Change! When it directly impacts your job, or should I say, a
In the final part of this three-part blog we look at the pleasure and pain involved with Major incident management Major Incident Management To my
Service Desk 360 recently conducted a survey with the purpose being to collect different views and wants across the IT department; from the IT Director
Service Management – Old isn’t always out of date Things have always changed, but for human society the rate of change over the past 40
Let me apologize from the start for attracting your attention by this title. I will not answer that question. An ITSM thread on a social
How innovative is your IT organization? Are you looking at ways to embrace current technologies and use them to make your business or organization more competitive in
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