Why do you need a CMDB tool in 2020? ITIL has been around for over 30 years touting the virtues of a configuration management database
Christopher Armstrong, president of Sparx Services North America, unpacks the loaded topics of Enterprise Architecture and Agile and the ways industry standards can help companies
At IT Chronicles, we publish a huge amount of IT- and business-focused content for our tens of thousands of monthly readers to enjoy, learn from,
Digital transformation, digital disruption, artificial intelligence (AI), machine learning (ML)…these are the new phrases that we are bombarded with at every turn. You could be
“Spokojnych swiat” – is one of most popular Christmas wishes in Poland. In English it means “We wish you a calm and peaceful holiday season”.
Addressing the challenges with an ITSM system Today, the number of service vendors per company keeps increasing. This may be stimulated either by the need
Can you imagine an ITSM world without Incident Management? While important, Incident Management (IM) is one of the most inefficient (and sometimes ineffective) ITSM processes.
The effectiveness of your services depends on various factors that you must always keep in mind, as well as how solutions, such as service management
Many IT organizations fail at their first attempt to go online with Service Management via a Service Portal or Service Request Catalog. Today I’ll look
An interesting question AXELOS recently posed a question on their website Community Area. It was a Founding Members Challenge. Aimed at promoting discussion and debate,
In 2014, I trained for my first marathon. It was a journey that included changes to every aspect of my life, from eating to sleeping
“The Matrix is everywhere; it is all around us, even now in this very room…” Many of you will recognize the above as the beginning
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