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Latest Topics In itsm

AI for Ticket Triage

Using AI for Ticket Triage to Improve Customer Experience

ITSM tool

Is your ITSM Tool Doing More Harm Than Good? 5 Questions to Ask

IT Support

Today's Paradigm for IT Support

ITSM Consultant for hire

The Small ITSM Consultant Dilemma

service desk

Service Desk Basics: what to do when the end user doesn’t respond?

service management

Projects from a Service Management Perspective - Part 1

major incident management

IT S&M Pain or Pleasure - Major incident management

self service

The Internet Experience: Employee Self Service and Self Help

service management

A journey from Service Management to Service Management via IT

Think DevOps and C.A.L.M

Holiday Tech Freezes - Stay C.A.L.M ( Culture, Automation, Lean, Measurement )

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