itsm
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Unpacking Enterprise Architecture and Agile
Christopher Armstrong, president of Sparx Services North America, unpacks the loaded topics of Enterprise Architecture and Agile and the ways industry standards can help companies achieve their agile ambitions. Christopher is a well-known enterprise architecture thought leader and contributor to industry standards including: TOGAF, UML, ArchiMate, SysML, BIZBOK Guide to Business Architecture and TM Forum
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IT Chronicles Top 12 Blogs of 2018
At IT Chronicles, we publish a huge amount of IT- and business-focused content for our tens of thousands of monthly readers to enjoy, learn from, and get inspired. Our blogs range from timely thought-leadership articles to business software reviews, checklists and how-to guides, and cover everything from ITSM, digital transformation, AI, cybersecurity, and much more
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Your Digital Transformation Journey Starts at Knowledge18
Digital transformation, digital disruption, artificial intelligence (AI), machine learning (ML)…these are the new phrases that we are bombarded with at every turn. You could be left feeling that if your business has not embarked on a journey of digital transformation then you have missed a very important ride and have been left well behind the
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Holiday Tech Freezes – Stay C.A.L.M ( Culture, Automation, Lean, Measurement )
“Spokojnych swiat” – is one of most popular Christmas wishes in Poland. In English it means “We wish you a calm and peaceful holiday season”. However, when we try to imagine the atmosphere in an IT department of a medium or large company during December and early January, it rarely is quiet and peaceful. Specialists
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Vendor performance management – Part 1
Addressing the challenges with an ITSM system Today, the number of service vendors per company keeps increasing. This may be stimulated either by the need to reduce the number of in-house IT support staff through outsourcing several IT functions (e.g. maintenance of the ERP or the customer portal), or by the desire to provide service
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The End of Incident Management (as we know it!)
Can you imagine an ITSM world without Incident Management? While important, Incident Management (IM) is one of the most inefficient (and sometimes ineffective) ITSM processes. So much of the success (or failure) of IM depends on human interpretation. What is the consumer seeing? What kind of day is the consumer having? What does the consumer
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Five Service Desk Tips for Your Organization
The effectiveness of your services depends on various factors that you must always keep in mind, as well as how solutions, such as service management solutions, can and do benefit the organization. These are five tips that I think will help make your service desk as successful as possible. First of all, you must invest
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Service Request Catalog: Failing to Fail
Many IT organizations fail at their first attempt to go online with Service Management via a Service Portal or Service Request Catalog. Today I’ll look at some of the reasons why and provide suggestions for succeeding the first time, through widespread engagement combined with an agile growth that maintains momentum throughout your efforts. Before beginning,
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