itsm

Are we stuck in an ITSM timewarp?

Stuck in an ITSM Timewarp

Everything changes, but it all stays the same I have been working in IT Service Management (ITSM) since 2000 – I managed to join the

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SIAM helps to manage multi-supplier environments

SIAM – What’s all the fuss about?

Service Integration and management (SIAM), like ITIL® before it, appears to have originated from HM Government (UK). References to SIAM began to emerge in the

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Compliance - the Holy Grail of ITSM?

Compliance and ITSM

Are we seeking the Holy Grail? Now why have we heard so little about compliance in the past few months, there are those who say

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