Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.

Latest from Kirstie Magowan

  • The Top 10 CX Trends in Customer Support for 2017

    The Top 10 CX Trends in Customer Support for 2017

    In 2016, the customer management services industry experienced rapid growth of game-changing technologies, fuelling digital transformation across the business. In 2017, creating effortless customer engagement and revolutionizing customer support will be the new imperative, allowing business to meet consumer expectations. According to Chris Lord, Global Head of Strategy and DigiCX for Hinduja Global Solutions (HGS),
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  • Workplace Modernization a High Priority in Europe 

    Workplace Modernization a High Priority in Europe 

    Investment in modernization a priority for many Just released research from Hexaware Technologies Limited, a global provider of Application, Infrastructure, BPS and Digital services, has revealed that nearly 63 percent of European businesses plan to make an investment in the modernization of workplace applications within the next two years. Close to three quarters of IT
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  • Healthcare IT Set for Growth

    Healthcare IT Set for Growth

    Trump Administration impacts Healthcare IT industry Healthcare-related IT is set for a boom according to international healthcare advisory company, VERTESS. The company is participating in the HiMSS conference in Orlando, Florida this week, where the impact of the new administration on the Healthcare IT industry will be a primary focus. Every sector of the healthcare
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  • Technology Developments for Space Exploration

    Technology Developments for Space Exploration

    Extending human presence deeper into the solar system NASA has just announced the two proposals that have been selected for the creation of multi-disciplinary, university-led research institutes focussing on the development of the technologies that will be critical to extending human presence deeper into our solar system. These new Space Technology Research Institutes (STRIs) will
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  • Honeywell Challenges the Technology Leaders of the Future

    Honeywell Challenges the Technology Leaders of the Future

    Honeywell Leadership Challenge, 2017 Honeywell is bringing 320 students from 45 countries and 27 U.S. states and territories to attend the Honeywell Leadership Challenge Academy this year. As part of this leadership program, Honeywell will host students for two consecutive, weeklong programs, in February and March this year, at the U.S. Space & Rocket Center
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  • Data Breaches Becoming More Complex and Widespread

    Data Breaches Becoming More Complex and Widespread

    Data Breach Digest Available Verizon has just released its 2017 Data Breach Digest, this shows that the human element in data breach scenarios is still a significant area of concern. Human intervention has a key role in data breaches and cyber security incidents where they fulfil the roles of threat actors, targeted victims and incident
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  • World’s Cyber Security Experts Gather in San Francisco

    World’s Cyber Security Experts Gather in San Francisco

    RSA Conference happening this week As you are reading this, security experts from around the world are gathering in San Francisco for the annual RSA Conference. Taking place from February 13 until February 17, RSA Conference 2017 brings together the top information security professionals and business leaders to discuss cybersecurity trends and to formulate strategies
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  • Cyber Security – Getting Back to Basics

    Cyber Security – Getting Back to Basics

    Cyber Security – not a goal in itself Information Security and Cyber Security conferences are often overleaded with relatively ‘new’ developments such as Next-gen, IoT (Internet of Things), IoT DDoS, Security Intelligence Platform, and the rest. The fact that some of these terms have become ‘hype’ is not in itself a problem, but it does
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