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Blog

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Latest Topics

change management
ITSM
Change is never easy...but well worth it
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IT Service Management
ITSM
IT S&M Pain or Pleasure - IT Service Management
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digital disruption
Technology
Leadership in the Age of Digital Disruption - A Chat with Charles Araujo
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ITSM
ITSM
From mad risk and excitement to unremarkable everyday routine
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customer satisfaction
ITSM
Bless the weather - a question of customer satisfaction
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customer service
ITSM
The Good, the bad and the ugly of Customer Service and Support
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Capacity Building Process By Which Individuals And Organizations
ITSM
Process Vs tools - The Argument continues...
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Enterprise service management
ITSM
Dropping the "IT" from ITSM
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change evaluation
ITSM
Evaluating evaluation
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customer service
Customer Service
Beware - Don't Let Branding Make you Blind
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ITSM History
ITSM
The Case of the Horrible Boss and the Service Culture
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Time flies in the ITIL world
ITSM
Victims of time and hope for the future
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