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What is Online Customer Service
Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the online customer service best practices. Here is a simple definition: online customer service is defined as any service that helps customers solve problems that are delivered using a digital channel. Online service best practices can
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Customer Service Tools – What to Look for
There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service desk tools, and social media tools. But there is very little guidance on the aspect of customer service tools – what to look for. Using tried and tested tools and
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What is your customer service philosophy?
Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer service philosophy? You should have one, even if it’s not written down. A good philosophy can’t be implemented overnight, as it drives a change in mindset that has to be
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What are Good customer service skills
Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer service skills. Even with the many digital channels that are available to enable interaction, at some stage, a customer is going to have to communicate with a human. The customer
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What is Good Customer Service
In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow their business, good service is no longer good enough. That needs great customer service or even outstanding service. Customers today expect the best in terms of service and products. Sharing
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5 Ways VoIP Phone Systems are Transforming Business Communication
VOIP for businesses: Modern businesses rely on technology to push many crucial and even menial processes forward and effectively cut extraneous expenditure while elevating operational efficiency, productivity, and output. While some might say that we have become too dependent on technology and technological advancement, there is no denying that companies and their teams would never
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5 Customer Success Tactics for Growth-Oriented SaaS companies
In the competitive world of SaaS, it is imperative for growth-oriented brands to focus on customer success rather than funneling resources towards sales or paid marketing campaigns. While it is true that you should utilize every tool at your disposal, and that you should integrate advanced solutions like DevOps in order to take software development
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Big Data Analytics in the Enterprise
Big data analytics (BDA) is the systematic extraction and analysis of random data sets into meaningful information. In early 2020, the total internet data was 44 zettabytes, while as per the World Economic Forum, around 463 exabytes of data would be generated daily by 2025. Using specialized storage, processing applications, and skills to analyze such
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