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How AI Can Supercharge Customer Service
What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means
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5 Skills and Qualities Every Effective CIO Needs in the Digital Era
There’s a shift going on in businesses across the globe. As digitization disrupts practically every industry, organizations are battling it out on an increasingly digital playing field, meaning digital-first strategies and digital transformation initiatives are becoming the key competitive differentiators. But, not only is digital business transforming existing business models, it is also fundamentally shifting
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Harnessing the Power of IoT to Drive Business Growth
The Internet of Things – commonly referred to as IoT – is drastically transforming the way society functions and how businesses are run. Be it manufacturing, transportation, telecoms, logistics, retail, finance or healthcare, IoT technology is on course to disrupt practically every industry, and it’s opening up new opportunities for businesses the world over. According
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Intelligent IT Automation: A Critical Success Factor for IT Management
IT Automation can save money, improve security, and increase productivity and satisfaction IT automation is easier than you think. What’s the most common IT-related task at almost every business? Creating or replacing a user password, a task that usually involves at least one interaction between a user and an IT support person. According to multiple
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5 Great Human Resource Information System (HRIS) Solutions Compared
HR departments juggle many duties and handle huge amounts of information pertaining to employees. As such, one of the best tools available to HR for storing, tracking and organizing this information is a comprehensive human resource information system – a HRIS. A HRIS is a powerful software program that enables HR professionals to effectively manage
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How Do Big Companies Collect Customer Data?
Data has become one of the world’s most valuable resources thanks to the rapid digital transformation of global industries. In today’s digital era – the Fourth Industrial Revolution – customer data is the new oil, giving tremendous economic power to companies that produce and control it, and a pivotal information advantage when it comes to
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5 Great Tools for Increased Employee Engagement
Employee engagement has been a hot topic over the past ten or more years, as new generations (those pesky millennials) have entered the workforce seeking new opportunities and upward mobility. And it’s no surprise. Employees, of course, spend more of their waking hours at work than they do at home with their friends and families,
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5 Great BPM Software Solutions
Business process management (BPM) is a discipline in operations management in which various methods are used to manage, analyze, measure and improve business processes – i.e. sets of structured, repeatable steps carried out to serve certain business goals. In practice, this can mean making all sorts of changes to how a business process works. You
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