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The SITSMas Miracle
ITSM to the rescue! When we announced that the AllThings ITSM Global podcast team would not be able to get to SITS15 to record conversations with people from the ITSM community, the response was fast and overwhelming. So many people offered solutions and support to try to get us there, but in the end two
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Why Change Management is Important – Part Three
In this third part of this blog on the importance of change management, we continue to look at risk mitigation and consider compliance and regulatory issues that may impact our change activities Risk Mitigation How could you mitigate this risk? You could stock 50 or 100 spare drives or you could take a gamble and
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Why Change Management is Important – Part Two
In the previous chapter of this blog we discussed how Change management is a vital aspect of how successful organizations operate because it is a form of a control valve for modifications to the environment that, in some way, impact business. We started to look at a specific example that illustrates this point, let’s continue
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Why Change Management is Important – Part one
Change management is a vital aspect of how successful organizations operate because it is a form of a control valve for modifications to the environment that, in some way, impact business. As technology has become ubiquitous in the daily operation of any business, it is ever more important not to underestimate the value that a formal
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PII, PHI Who am I Anyway? A question of security management
Site hacking is a case of ‘when’ not ‘if’ Virtually everyone in IT (or maybe the highly developed world) knows about identity theft and we’re all pretty much aware that talk is no longer about ‘if’ a site or system get hacked, but rather ‘when’ it gets hacked. In spite of this, organizations still store
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The Model Train-set Syndrome
Getting the layout right When I was a boy, like everyone else I knew, I had a model train set. It was fun to watch the train go round past my few random pieces of supporting infrastructure: station platform, signal box and a footbridge. I recall occasional fantasies of building a ‘proper’ layout with multiple
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Behave yourself – the business-IT relationship
Guerrilla IT I conducted two pre-conference workshops about ‘Guerrilla IT’ at the itSMF Norway annual event in March 2015. The idea for Guerrilla IT emerged in conversations with itSMF Norway’s Sofi Fahlberg at a conference in 2014. We spoke about people feeling the need to make relatively low key and informal individual contributions to improving
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Idea through to Delivery – Part two
Projects from a Service Management Perspective In this second instalment on project management we continue to move through the stages of an IT project starting with the build phase. Read the first instalment here. Build While the build is being undertaken ensure that project management and solution architect perform solution awareness sessions with the service desk,
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