Read on to learn how you can set up a workflow for your business to make your help desk more efficient for better customer service.
Overview Python is a high-level and open source programming language used for general-purpose programming. In the world of data science, Python is a popular choice
Learn about use cases for biometric authentication in this primer. When it comes to customer satisfaction, what moves the needle the most? While product quality,
The Linux Foundation, the nonprofit organization enabling innovation through open source, has just announced the addition of 17 Silver members and 5 Associate members. Linux
The Australian technology industry has benefited greatly from a number of key developments in information technology in recent years. These include advances in information science,
Publicis.Sapient, a global digital transformation platform, today released a report in partnership with FORTUNE Knowledge Group that defines and measures the tangible impact of digital
Learn about AI in eCommerce including how it is transforming the shopping experience and other critical use cases. Artificial intelligence has long gone beyond sci-fi
Governments are mandating mass quarantines, shelter-in-place, and social distancing at a scale never seen before in human history. Companies are responding by closing offices and
Organizations are aware of the risks associated with poor data quality and the devastating impact it can have across various business operations. As a result,
Learning how to work from home effectively, productively, and healthily while maintaining a constructive work/life balance is a crucial skill in this brave new world
Every IT organization has an incident management practice, many of which were developed years ago and never taken out, dusted off, and reimagined. If that
When people talk about low latency and the Internet of Things (IoT), they’re referring to responsiveness. A low-latency IoT device has a short time frame
Terraform is a steadily growing technology that helps users configure cloud infrastructure using a declarative language. It is an open-source Infrastructure as Code (IaC) tool
What can enterprises do to reduce the chance of supply chain attacks? As a business grows, monitoring and evaluating inventory and suppliers from various sources
What is Developer Experience and why is it important? Read on! The work of a developer is a curious thing. Everyone depends on it, but
Does automation threaten jobs? Many people are concerned about the “threat” automation poses. Here’s what you need to know. Many people have needless worries about
The smart cities market will be worth almost $1 trillion by 2025. This growth is primarily fuelled by the rising urban population, the demand for
Learn about the many benefits of Robotic Process Automation (RPA) abs why companies are investing in this technology more than ever before. Automating mundane processes
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