• How to Start a Career in Artificial Intelligence

    How to Start a Career in Artificial Intelligence

    Artificial intelligence. It’s everywhere. As Frank Newport, senior scientist at Gallup, expressed it: “Whether they know it or not, AI has moved into a big percentage of Americans’ lives in one way or another already.” Newport made the comment in light of the results of a 2018 Gallup consumer survey. It found almost nine of
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  • The Future of IT Operations

    The Future of IT Operations

    We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets, and towards designing and developing digital products and services that either complement or completely replace their physical predecessors. Digital transformation initiatives are at the very top of business agendas across
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  • What Is AIOps?

    What Is AIOps?

    Artificial Intelligence for IT Operations – AIOps for short. You’ve no doubt heard the term being bandied around – but what is it, and what can it do for your organization? Let’s begin with a definition from Gartner, the research firm which coined the term a couple of years ago, and has since been responsible
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  • Three predictions for enterprise artificial intelligence in 2019

    Three predictions for enterprise artificial intelligence in 2019

    “The pace of innovation has never been faster than it was yesterday and it will never be slower than it is today.” There’s no better way to describe how technology is disrupting work life… and no better way to describe how artificial intelligence (AI) is disrupting how technology is consumed. It was 7:00 PM on
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  • 5 Qualities of a Great CTO

    5 Qualities of a Great CTO

    The chief technology officer (CTO) is the executive responsible for an organization’s technological needs. But, as technology continues to evolve, so too does the role of those in charge of supervising it. Today, with technology being such an intrinsic part of a company’s success or failure, chief technology officers have had to become innovators, risk-takers
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  • 5 Qualities of a Great CMO

    5 Qualities of a Great CMO

    In days gone by, the main role of the chief marketing officer (CMO) was to oversee and take charge of advertising, brand management, and market research. Today, however – especially since the rise of the internet and the diverse range of new technologies available to both consumers and enterprises alike – everything now revolves around
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  • Maintaining the Human Element when Automating Customer Service

    Maintaining the Human Element when Automating Customer Service

    Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs by delivering professional, helpful, high-quality service and assistance before, during, and after their requirements are met. Promptness, politeness, professionalism and personalization are the four core tenets of solid customer service
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  • Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession? In December Last year, a study by McKinsey Global Institute found that around half of all work activities conducted today have the potential to be automated. McKinsey concluded that automation technologies – including artificial intelligence (AI) and robotics – could displace up to one
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