• The Cloud, DevOps and Service Desk vNext

    The Cloud, DevOps and Service Desk vNext

    I have been wanting to blog about the combination of Cloud and DevOps and Service Desk – the subject of a presentation I did with Kathleen Wilson at itSMF USA Fusion 15 earlier this month. It covered some of the lessons learned and changes in approach that were required to grow cloud scale services. Also,
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