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Picture of a man pointing to the screen where appears a digitally illustrated text that says "IT service management", as a visual representation of ITIL vs ITSM.

ITIL vs ITSM: What is the Difference?

A great group of people got together to discuss the state of ITSM at the itSMF Norway conference

The State of the ITSM Union

KCS practices promote the sharing and development of knowledge in a team environment

Context is King – Understanding KCS

successful event management requires that both sides work together to achieve a successful outcome - 'one hand washes the other'

A Series of Symbiotic Event (3rd)

Sophisticated service management is the key to success in the new digital business world

Service Management Technology: The Key to Digital Business

Excellent knowledge sharing from Service Manager Day 2016

Double Dutch – two keynotes at Service Manager Day

Sometimes we really need our ITSM heroes, the only way we can support them and the organization is to improve knowledge sharing

When ITSM Fails the Hero Rides to the Rescue

Are we stuck in an ITSM timewarp?

Stuck in an ITSM Timewarp

There are a number of pros and cons to be considered when looking at Configuration Management and the CMDB

Configuration Management, Why bother?

Effective Executive Sponsorship is essential to the success of change initiatives

The All-Important Matter of Change Sponsorship – an Interview with Karen Ferris

Explore our topics

Business Continuity

Customer Relationship Management (CRM)

Customer Service

Digital Transformation

Information and Communication Technology

Information Security

Project Management