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Blog

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Latest Topics

Time to tear up the SLAs
Technology
Tear up your IT support SLAs
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Shiny Gold, Purple, Blue And Silver Beads And Mardi Gras Mask Wi
ITSM
No Tricks, Just ITSM Treats
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A row of empty martini glasses
ITSM
Getting drunk on ITSM processes
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A 'horrible boss' can make life difficult in the office
Human Resources
How to win at work even with a ‘Horrible Boss’
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everyone needs to be involved in Service Management planning
ITSM
Service Management and fitted kitchens
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there are many pitfalls to be aware of in ITSM initiatives
ITSM
Common IT Pitfalls in the Age of ITSM
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ITSM Frameworks Confusion can be a factor in failed ITSM initiatives
ITSM
Why doesn't this work? Don't blame the ITSM Frameworks
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consequences are one way of changing organisational behaviour
ITSM
The Importance of Organisational Behaviour
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Collaboration in shared service environment
Technology
Collaborating in a shared service management environment
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Compliance - the Holy Grail of ITSM?
ITSM
Compliance and ITSM
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Mark Smalley has a great mantra for IT Improvement
Technology
My IT Improvement Mantra
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Resistance to change may not always be a bad tihing
ITSM
Resistance to Change - It Can Be a Good Thing!
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