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  • Strategic Incident Management

    Strategic Incident Management

    The intersection between operations and strategy When most people hear “incident management”, something operational comes to mind. Like restoring IT services after a glitch in a business process due to an IT outage or malfunction. Although annoying, the glitch is ‘just one of those things’ that happen from time to time. So we have a
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  • Employee Self Service – Make Your Voice Heard!

    Employee Self Service – Make Your Voice Heard!

    As I discussed in an earlier blog (Applied vs. Generalized Artificial Intelligence: what’s the difference and why it matters for enterprise IT), all AI is not created equal. Just as applied AI is currently delivering more business value than generalized AI, natural language processing (NLP) is a key differentiating characteristic of AI systems. To establish
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  • SITS17 – The Service Desk Show – New Keynotes Announced

    SITS17 – The Service Desk Show – New Keynotes Announced

    The conference season is fast approaching, and ITSM practitioners globally are busy studying programmes and building business cases to attend events. One event that you will often find near the top of many lists is SITS – The Service Desk and IT Support Show. There is no surprise in this, and not just because there
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  • Cybersecurity Help for Small Businesses

    Cybersecurity Help for Small Businesses

    Protecting a vulnerable demographic Small businesses, who account for a large proportion of U.S. economic activity, are extremely vulnerable to the risks posed by cybersecurity threats, and this is regardless of the type of business they are in. The National Cybersecurity Society (NCSS) is a newly established national non-profit organization, providing cybersecurity education, threat awareness,
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  • Indian Data Centers – What is the Attraction?

    Indian Data Centers – What is the Attraction?

    Demand for increasing storage capacity and continuous rise in data usage has pushed the expansion of data centers all across the globe. In India, this segment has been hastened by several positive factors, such as government projects including Digital India or Make in India, and the growth of different sectors including banking, financial services, insurance,
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  • The Big Opportunity for Chatbots in IT Support

    The Big Opportunity for Chatbots in IT Support

    You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods. The use of chatbots is quickly growing and it’s not just the consumer-world use – where Siri and Alexa are used to answer questions, play music, alter the home
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  • Manufacturing 4.0 to – Redefining Factories of the Future

    Manufacturing 4.0 to – Redefining Factories of the Future

    The rapid development and adoption of new and innovative technologies is changing the manufacturing landscape at a rapid rate. Organizations that fail to keep up with trends will, inevitably be left in the wake of those who do. Manufacturing leaders must accelerate the pace of innovation and seize upon the growth opportunities that arise from
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  • Artificial Intelligence Technology In Modern Data Security

    Artificial Intelligence Technology In Modern Data Security

    Big data has become more influential in industries, providing insights for key decision making and predicting trends for future product developments; the Internet of Things, as well, has pushed more operations into digital spectrums like the cloud. Amidst modern digital advancements, data security has been a core focus for IT admins and datacenters, and artificial
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