10 inTech
Featured Blogs
Customer Experience Vs. Customer Service – Proactive Vs. Reactive
Systems Thinking: The Vocabulary, Tools and Theory
Data Science Vs. Machine Learning – The Differences and Overlaps
What Are the Core Characteristics of Big Data?
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Cryptocurrency – How It’s Enabling Independent Creatives
Cryptocurrency and its blockchain foundations are the subject of intense research, and earlier this year Deloitte reported that blockchain would grow to $170bn by 2025. What’s more, research labs have popped up, with one notable facility in Rotterdam. The result of this is that blockchain is becoming far more versatile and applicable to everyday people, rather than
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Using a Service Catalog to Enable Enterprise Service Management
As discussed in part one of this blog series, service catalogs are not only limited to IT. They can be used to bring together service offerings that collaborate multiple departmental efforts. When executed properly, a service catalog can help coordinate functions and capabilities across the organization. When an organization decides to streamline service delivery and
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Linux Announces Speakers for Open Networking Summit
The Linux Foundation, the nonprofit organization enabling mass innovation through open source, has just announced the keynote speakers for Open Networking Summit North America, taking place March 26-29 in Los Angeles. The theme for this year’s event is ‘Integrate. Automate. Accelerate.’ Open Networking Summit (ONS) is the industry’s premier open networking event, gathering enterprises, service
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More Global Banks Join SWIFT Blockchain Proof of Concept
SWIFT announced today that 22 additional global banks have joined its blockchain proof of concept (PoC), designed to validate whether the technology can help banks reconcile their international nostro accounts in real time. The PoC is part of the SWIFT gpi (global payments innovation) service, the new standard for cross-border payments. The banks that have
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Digital Transformation – Survey Shows that Leadership is in Crisis
Wipro Digital, the digital business unit of Wipro, has just released a new study that shows that leadership within digital transformation may be in crisis. Half of senior executives feel that their company is not successfully executing against 50% of their strategies. The study surveyed 400 senior-level U.S. executives about the digital transformation strategies within
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Why Customer-First Is More Important in IT Than Ever Before
More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data and customizable options to consumers. Today, consumers want to have a variety of options at their fingertips, in addition to data that can help inform them of an order, campaign,
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5 Great Payroll Management Software Systems
Payroll management software can be one of the most important tools a company’s armory. Organizations use payroll management software to perform a wide variety of tasks, including calculating and tracking staff members’ salaries, deductions and paid time off, depositing salaries into employees’ bank accounts, and generating paystubs and tax forms. Some systems are even designed
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The Service Level Agreement – Getting it Right
How to ace an SLA Preparation for any industry The preparation of a Service Level Agreement (SLA) can consume a great amount of time and money. Moreover, it can also cause a major headache as it can lead to an increase in bureaucracy and psychological obstacles for the team members involved. There are also considerations
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