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  • Successfully Adopting Artificial Intelligence Essential for Business Success

    Successfully Adopting Artificial Intelligence Essential for Business Success

    Artificial Intelligence – A game changer Possibly the biggest game changer we are likely to see in the near future is artificial intelligence. Organizations that get on-board the AI train quickly will give themselves a huge advantage as this new technological revolution gathers speed. Businesses that successfully apply artificial intelligence (AI) could increase profitability by
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  • Cloud Computing – Not “IF” but “WHEN?”

    Cloud Computing – Not “IF” but “WHEN?”

    New research indicates that it is not a case of whether or not an organization will adopt cloud computing, it is a matter of when that will happen, if it has not already. Organizations across industries are unanimously adopting the cloud, or are considering doing so, according to a new study conducted by TriCore Solutions, application management specialists.
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  • Change is never easy…but well worth it

    Change is never easy…but well worth it

    Change is never easy because we are creatures of habit. We are comfortable with a routine where everything flows smoothly. ‘Change Happens,’ however, and it is not always easy, but if it occurs for the right reason and is managed properly, then it is well worth the effort. Getting your change management processes working well
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  • The past, present and future of BMC – BMC Engage 2017

    The past, present and future of BMC – BMC Engage 2017

    While I was at BMC Engage last week I had the opportunity to talk with Robin Purohit, Group President, about the BMC story – where it came from and where it is going in the future. As someone from the industry with more than 17 years of watching the vendor community like a hawk, it
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  • CSI – Buy One Get One

    CSI – Buy One Get One

    That’s right for unlimited time buy one CSI and you get a second free… (Yeah, I won’t give up my ITSM skills to be in sales anytime soon.) The reality is though, that for every CSI initiative you embark on, you get an additional benefit.  Every aspect of ITSM deals with two fundamental areas of
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  • DevOps as part of the IT value cycle

    DevOps as part of the IT value cycle

    Extending the DevOps philosophy to benefit the whole IT value cycle In a previous piece ‘DevOps – the prequel and sequel’ I described how the 3 Ways of DevOps can be extended to provide a better context to DevOps. The 3 Ways, as described in the ‘must read’ book, The Phoenix Project refer to the
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  • Stuck in an ITSM Timewarp

    Stuck in an ITSM Timewarp

    Everything changes, but it all stays the same I have been working in IT Service Management (ITSM) since 2000 – I managed to join the IT profession just after the millennium panic was over, so missed all the fun! I had what could be considered a ‘baptism of fire’ type entry to the industry, being
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