10 inTech
Featured Blogs
World Blockchain Summit Heads to Frankfurt in June
The Yin and Yang of Automation – Finding the Positives in Automation Disruption
How Technology is Helping Startups Compete with Big Businesses
Blockchain: Whose identity is it anyway?
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The Customer is (NOT) Always Right – The Customer Service Conundrum
Popularized many years ago by those in the business of selling, the phrase “The customer is always right” continues to be a mantra for well-meaning businesses in myriad industries. It sounds good; after all, the premise is based on the desire to provide great customer service that will see the customer happy, to ensure they
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AIOps and How It Will Transform IT Operations for the Next 10 Years
The model couldn’t keep up with the real world, so this is what we need to do instead IT Operations people tend to be, by and large, a cautious bunch. The unstated Rule One of the profession is “if it ain’t broke, don’t touch it”. There are very good reasons for this caution; nobody wants to
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The Yin and Yang of Automation – Finding the Positives in Automation Disruption
Yin and yang: a Chinese concept that promotes balance and harmony between the positive and negative in life. As automation and artificial intelligence capabilities evolve, two yin and yang school of thoughts are evolving alongside them. On the one hand, automation is being viewed negatively – the technology is going to steal our jobs and
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Who is More Likely to Share Personal Data?
Offering customer rewards in return for sharing personal data is a common marketing tactic. Research just released by Global Research company GfK Ltd shows which groups, in which geographic regions, are most likely to respond favourably to these offers. Some of the findings show that: Those aged 30-40 are most likely to share data for
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Applying AI Technology to ITSM: A Holistic Approach – Part Two
In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share examples that are working today. We already reviewed how historical data is used to train machine learning models to provide better self-service. These models are used in a variety of domains to proactively schedule
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Ivanti – a new name in IT Service Management
The IT Service Management Tools landscape has changed with the acquisition of LANDESK by Clearlake Capital group and its amalgamation with HEAT Software. With the finalization of the transaction, the market heard today that the two brands have now united under a new corporate: Ivanti. The new entity has more than 1,600 employees in 23
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The True Impact of Digital Transformation – New Research
Publicis.Sapient, a global digital transformation platform, today released a report in partnership with FORTUNE Knowledge Group that defines and measures the tangible impact of digital business transformation on organizations succeeding in today’s digitally connected world. The insights in the report, titled “Executives Reveal the Impact of Digital on Business Transformation,” were gleaned through research conducted
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Artificial Intelligence Technology In Modern Data Security
Big data has become more influential in industries, providing insights for key decision making and predicting trends for future product developments; the Internet of Things, as well, has pushed more operations into digital spectrums like the cloud. Amidst modern digital advancements, data security has been a core focus for IT admins and datacenters, and artificial
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