10 inTech
Featured Blogs
Cybersecurity the Focus in Maryland with CyberMaryland 2017
Biometrics in The Cloud; the Future of Financial Services Authentication
What is Blockchain and Why does it Matter?
Customer Facing Technology Drives Digital Transformation
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Elevate Toronto launches ambitious new technology festival
Toronto is rapidly cementing a reputation as a hub for technology and innovation in North America. An exciting new event called Elevate Toronto is taking place later this year, is further evidence of the vibrancy of the technology sector in this city. Leaders from Toronto’s startup and corporate innovation community have just announced a new technology festival
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Coding in India – Women are Stepping Up to the Challenge
Coding is becoming less of a male dominated domain, at least that is how it seems when you consider the participation levels for women in a recent coding competition, held in India. Coding is moving out of its male dominated stereotype and into an all-encompassing field where gender, background or geography plays no role in
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Using a Service Catalog to Enable Enterprise Service Management
As discussed in part one of this blog series, service catalogs are not only limited to IT. They can be used to bring together service offerings that collaborate multiple departmental efforts. When executed properly, a service catalog can help coordinate functions and capabilities across the organization. When an organization decides to streamline service delivery and
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Who is Your Customer?
Language is important Seemingly innocent questions can provide revealing answers. Just think about asking somebody in an IT department “Who is your customer?”. More often than not, the response will point to one or more business departments that the IT department supports. This positions the IT department as the business’ order-taker. The business demands; the
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A Trilogy – The One-Hour Service IT Service Management Improvement Plan
It would be fantastic to think that after completing an ITIL® course delegates started creating service improvement plans. All too often whilst the IT Service Management enthusiasm is very much evident most people struggle to know where to start. I’d like to share some tests you can try to provide the focus needed to start
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National Bank of Canada Aiming for Service Management Excellence with BMC
The financial services industry is an area where service management is critical to customer service, organizational reputation and operational efficiency. Where their money is concerned, customers simply expect things to work, when they don’t the bank’s reputation suffers. Being able to responsive to customer needs and provide innovation in banking is a key success factor
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CL@B – Financial Technology and Innovation
New financial technology is changing the face of banking, and financial institutions realise that they must adapt and adopt if they are to provide the service that their customers are looking for. Organized jointly by the Florida International Bankers Association (FIBA) and the Federación Latinoamericana de Bancos (FELABAN), CL@B is the biggest and most prestigious
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DevOps – the prequel and sequel
Extending the DevOps philosophy to benefit the whole IT value chain Many people who have taken more than a brief look at DevOps will be familiar with the 3 Ways, as described in the ‘must read’ book, The Phoenix Project. These are the underpinning principles from which all DevOps patterns can be derived. They describe
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