10 inTech
Featured Blogs
Blockchain and Cryptocurrency – A disrupting force to the banking Industry?
The Impact of Driverless Technology on Independent Driving Jobs
The Pros and Cons of Speech Recognition and Virtual Assistants
How to Protect Your Personal Information Online
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Service Assurance in the Context of Big Data and Artificial Intelligence
Netrounds, a provider of active testing, monitoring, and service assurance solutions for communications service providers, today announced the release of new service assurance research and an accompanying white paper entitled “Service Assurance – In Need of Big Data or Small Data?” The white paper discusses current service assurance systems and how they relate to Big
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From mad risk and excitement to unremarkable everyday routine
There was about 80 years between the brave and foolhardy heroics of Santos-Dumont and the Wright brothers in creating serious aviation and the tedious routine of modern plane travel. That, of course, was mechanical engineering and the 20th Century – IT and the 21st can do that kind of thing much faster. That aircraft journey
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The Service Desk is not dead!
Why I believe they are more important in organisations than ever before On and off over the last few years I have seen a lot of comments in publications, websites and blogs about how new technologies are doing away with Service Desks or stripping away the blockages that IT are perceived to be putting in
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6 Steps for Gaining Continuous Customer Feedback
While you may have already made it clear for how your customers can provide you feedback, you’re likely going to set up systems that allow for the resolution of a user call or that answer a question, as well as allow your customer to provide feedback on the service you provide. In service management, and
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Data Protection: A case of IT luxury gone mainstream
How often do you look through an IT publication and wonder, “Who do they think they’re talking to?” You know what I mean. It’s the professional equivalent of getting a brochure for a tricked-out luxury car, or a pitch for a new yacht. Do they even know me? I know which gas station has the
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ITSM Community: What Are We Trying to Achieve?
It’s a bright Autumn day and I’m walking around the neighbourhood that I know and care for like an old friend. An exhausted scrap of Atlantic storm has trundled in overnight. No serious damage, just a scruffiness about the place, some minor debris, a few of the smaller branches of the old oaks littering the
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US Information Technology Employment showing Modest Growth
U.S. information technology employment expanded by 4,600 new jobs in February, with four of five employment categories recording modest growth, according to CompTIA, the leading technology industry association. But job gains were offset by another rough month for workers in telecommunications, CompTIA’s analysis of today’s Bureau of Labor Statistics “Employment Situation” report reveals. “In the
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Let the Turtles Die! – What is happening to ITIL training?
I used to watch a TV series, a few years ago, called The Naked Truth, with the lovely Tea Leone. She played Nora, who after being divorced from her very powerful and very very rich husband, decides to go back to her career as a photojournalist instead of accepting the US$ 1.8 million offered by
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