• Cisco and IBM Join Forces to Combat Cybercrime

    Cisco and IBM Join Forces to Combat Cybercrime

    Cisco and IBM Security today announced they are working together to address the growing global threat of cybercrime. In a new collaboration, Cisco and IBM Security will work closely together across products, services and threat intelligence for the benefit of customers. Cisco® security solutions will integrate with IBM’s QRadar to protect organizations across networks, endpoints
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  • Podcast Audiences Continue to Grow in US

    Podcast Audiences Continue to Grow in US

    The Podcast medium continue to grow as a means for exploring views and getting news, particularly among young adults. Nearly one in 10 US adults downloaded or listened to a podcast in the last 30 days – a young, well educated, and highly successful audience that relies on both digital and traditional media. Compared to
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  • Be part of the same dream – Service Management

    Be part of the same dream – Service Management

    Panel discussions are so boring. Well, often. Particularly when the panellists agree with each other and drone on for ages about their pet topics. So I wanted something more attractive for ‘my’ modernizing service management panel discussion at the itSMF Norway conference. I call it my session because I was the host. But it wasn’t
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  • How Technology is Helping Startups Compete with Big Businesses

    How Technology is Helping Startups Compete with Big Businesses

    Today, starting a business is not that simple. There are tens of thousands of startups similar to yours, targeting the same customers and using similar marketing techniques. Logically, you consider them your major rivals and build plans on how to compete with them. But, what young and small businesses usually forget is that their customers
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  • Fusion17 – AI Accelerates Use of ITSM Principles in the Business

    Fusion17 – AI Accelerates Use of ITSM Principles in the Business

    On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. The news that this would be the last jointly hosted HDI and itSMF FUSION sparked some lively conversations regarding the future of the conference and, more importantly, ITSM in general. While the ITSM community is
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  • Census Taking Goes Digital

    Census Taking Goes Digital

    Digital data collection is going to speed up the process of gathering population data in Egypt during the 2017 census, starting this month. Fujitsu announced today that it will be supporting the Egyptian government in its first ever digital census. Fujitsu will be providing its Stylistic tablet devices along with data center services to collect
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  • Salesforce.com + MuleSoft = A New Take on “Customer-First” IT

    Salesforce.com + MuleSoft = A New Take on “Customer-First” IT

    In his recent, excellent IT Chronicles post, “Why Customer-First Is More Important in IT Than Ever Before,” writer and journalist Nathan Sykes minces no words. “More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data and customizable options to consumers.”
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  • SIAM – What’s all the fuss about?

    SIAM – What’s all the fuss about?

    Service Integration and management (SIAM), like ITIL® before it, appears to have originated from HM Government (UK). References to SIAM began to emerge in the UK in the late 2000’s purported to provide a framework to obtain better value for money from multi-supplier service engagements. Lately its adoption has increased globally due to the increasingly
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