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Book Review - Service Management Online by Phyllis Drucker
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What do Black BMWs have to do with ITSM?
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Adapting to the Business Needs of IT
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A journey from Service Management to Service Management via IT
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2015 - The Year of the Enterprise - Service Management
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The Future of IT Operations
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Shaking Things Up a Bit - The Service Management Manifesto
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Why Customer-First Is More Important in IT Than Ever Before
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From Pizza to Performance: A Business & IT-Alignment experience
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The Shiny New Thing That Really Helps
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