-
Collaborating in a shared service management environment
The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage. However, even when doing so and when supporting departments have their own tools and processes, it is not always clear to
Read More… -
Almost like being there
One of the things I love about working on the AllThingsITSM website and podcast is the opportunity I get to work with some great people and attend top-class industry events. It is a few years since I have had the chance to attend the itSMF UK annual conference, but thanks to our premier sponsor, Cherwell
Read More… -
Networking and Storage Skills in Demand
An annual salary survey by Dice®, a career site aimed technology professionals has shown that storage and networking skills have attracted salary increases in the past year. Industry-specific increases were highest in hospitality, Internet, manufacturing, consumer products and banking areas. Overall technology salaries in the U.S. were essentially flat year-over-year (-1%), at $92,081 annually from
Read More… -
xMatters and Dynatrace combine to bring AI-based Monitoring to Incident Management
Automation in the incident management space has revolutionized service management in recent years. Adding artificial intelligence into the mix greatly improves the ability of this automation to really deliver outstanding customer service. xMatters (www.xmatters.com), the integration-driven collaboration platform, has just announced a new integration with Dynatrace (www.dynatrace.com), an AI-based monitoring system, to enhance incident management
Read More… -
What Is Customer Experience, and Why Is Good CX So Important for Good Business?
Focus effectively on customer experience (CX) and your business will witness significant performance improvements across the top- and bottom-line. This is the key takeaway from a recent study by Forrester Consulting, which established that experience-led businesses have 1.6x higher brand awareness, 1.9x higher order values, 1.6x higher customer satisfaction rates, 1.7x higher customer retention rates,
Read More… -
Social Engineering – What You Need to Know and Do Now
Social engineering efforts, such as so-called “phishing” emails, are likely being used for unauthorized access to a corporate network – perhaps yours or one of your partner’s – as you read this. Herewith, why this threat matters so much, and what you can and should do now to protect your users, your networks, and your
Read More… -
5G Vs 4G – How Mobile Networks Are Changing Forever
5G is finally coming. The fifth generation of wireless broadband technology, set to revolutionize mobile networking with superfast speeds, high bandwidth, and ultra-low latency, will start rolling out in earnest throughout 2019-2020, representing the next phase of mobile telecoms standards. Actual release dates vary by carrier in the US, but here’s a glimpse of what’s
Read More… -
How IoT And Artificial Intelligence Are Changing Homes
90% of US consumers now own some form of smart home device, which is a testament to the fact that IoT has reached mass adoption in the consumer space. With the introduction of artificial intelligence in IoT devices such as Alexa that can learn the patterns of behaviors in users, more homes will see the combination
Read More…