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  • Bring Your Own Eco-System

    Bring Your Own Eco-System

    Just a few days after my last blog (published on the ViFX website) on the growing need for remote support as BYOD gets bigger, this fresh story came in from CIO magazine: http://www.cio.com/article/736596/BYOD_Runs_Wild_at_Most_Global_Companies The main point raised here is that companies are still catching up with how personal devices are being used on the network, and
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  • The Small ITSM Consultant Dilemma

    The Small ITSM Consultant Dilemma

    An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have an audit of our maturity level from some ITSM consultants, assistance with our current processes and tools, and a strategy for improvement. I had neither asked for this nor was
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  • Leadership in the Age of Digital Disruption – A Chat with Charles Araujo

    Leadership in the Age of Digital Disruption – A Chat with Charles Araujo

    Charles Araujo has a passion. He wants to see a generation of IT leaders develop and grow and he is determined to do whatever he can to encourage the development of an environment where this can happen. Attendees at the upcoming itSMF Norway ‘Working 9 to 5’ conference, being held in Oslo from March 3-5,
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  • AI-Driven Automation –  The Future of ITSM

    AI-Driven Automation – The Future of ITSM

    In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises asking questions such as, “are enterprises going to adopt the cloud?” and “should we support mobility?”. Unfortunately, these questions were often being asked too late, as many of these organizations were already being profoundly disrupted
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  • Enterprise Service Management – Not Just About ITSM Processes

    Enterprise Service Management – Not Just About ITSM Processes

    This is blog three of a four-part enterprise service management blog series. The first blog – The Perfect Storm Driving Enterprise Service Management – can be read here. And the second – 14 Benefits of Enterprise Service Management – here. Enterprise service management is a way for other business functions – such as HR, facilities,
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  • Digital Transformers – How they’re Changing our Culture

    Digital Transformers – How they’re Changing our Culture

    Implementing any proposed changes, no matter how small or large, can cause a shift in management and its protocols. Often changes in management approaches and strategies affect organizational culture; yet company cultures can also drive management of change initiatives. It’s a two-way street that can ignite new innovative initiatives to drive a better team and
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  • New Offerings in Digital Skills Training

    New Offerings in Digital Skills Training

    “For each of us, survival in an economy driven by artificial intelligence will be predicated on our digital prowess. Critical will be our ability to adapt to the crisis of the ‘half-life of learned skills’. The modern workforce must develop a greater appreciation for the new realities driving the global economy or face unplanned obsolescence,”
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  • Free “Cybersecurity for Dummies” Resource Available from Thycotic

    Free “Cybersecurity for Dummies” Resource Available from Thycotic

    Thycotic, a provider of cybersecurity solutions for more than 7,500 organizations worldwide, today announced the release of its new book, “Cybersecurity for Dummies,” which is available free electronically, as well as in print. The new book gives every employee a practical understanding of cybersecurity basics – describing common threats people face in their daily, personal
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