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  • Global Experts in AI and Blockchain Headline AI Live Virtual Event

    Global Experts in AI and Blockchain Headline AI Live Virtual Event

    Aric Dromi, Tom Ollerton and Gennady Volchek will headline the Artificial Intelligence and Intelligent Automation Network’s (AIIA.net) inaugural virtual event. AI LIVE: The Future of Enterprise is the world’s first virtual event designed to help businesses in every sector thrive and prosper in the new age of artificial intelligence and intelligent automation by addressing critical
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  • Sell me this IT

    Sell me this IT

    It’s all about supply and demand In Martin Scorsese’s biographical black comedy film The Wolf of Wall Street (2013), Leonardo DiCaprio plays a stockbroker of dubious morals. In one of the scenes he plays a motivation speaker talking to an audience who have come to learn how to sell. In order to show them how
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  • Applied vs. Generalized Artificial Intelligence – What’s the Difference?

    Applied vs. Generalized Artificial Intelligence – What’s the Difference?

    Why it matters for enterprise IT There is no shortage of artificial intelligence (AI) related news making headlines. While some is about the rise of evil robots, others envision a post-work world where artificial intelligence renders human workers obsolete. These futuristic stories are entertaining, however they can make it difficult to rationalize the current state
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  • Disruptive Technologies set to Increase Tech Company Hiring

    Disruptive Technologies set to Increase Tech Company Hiring

    The expansion of IT into new  disruptive technologies is expected to bring a boom of sorts to the IT job market globally in the coming years. To support emerging cognitive technologies such as cognitive computing, cognitive automation and robotics process automation, technology companies expect to increase hiring in several functions, including management, over the next
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  • IT S&M Pain or Pleasure – Change Management

    IT S&M Pain or Pleasure – Change Management

    In the second part of this three-part series we continue to examine the good and bad around change with this discussion around resistence to change Many years ago I worked for an organisation where support across multiple sites was being centralised through a single service desk and the on-site support technicians were only supposed to
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  • Nicole Forsgren and John Willis Join Electric Cloud Strategic Advisory Board

    Nicole Forsgren and John Willis Join Electric Cloud Strategic Advisory Board

    Electric Cloud, a leader in DevOps Release Automation and Continuous Delivery, today announced the addition of Dr. Nicole Forsgren and John Willis to their Strategic Advisory Board. Forsgren and Willis join existing board members Gene Kim (founder of IT Revolution and co-author of “The Phoenix Project” and “The DevOps Handbook”) and Gary Gruver (author and president of Gruver Consulting, LLC), who have been
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  • CSI – Buy One Get One

    CSI – Buy One Get One

    That’s right for unlimited time buy one CSI and you get a second free… (Yeah, I won’t give up my ITSM skills to be in sales anytime soon.) The reality is though, that for every CSI initiative you embark on, you get an additional benefit.  Every aspect of ITSM deals with two fundamental areas of
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  • Idea through to Delivery –  Part two

    Idea through to Delivery – Part two

    Projects from a Service Management Perspective  In this second instalment on project management we continue to move through the stages of an IT project starting with the build phase. Read the first instalment here. Build While the build is being undertaken ensure that project management and solution architect perform solution awareness sessions with the service desk,
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