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  • Governance shouldn’t be ‘Us & Them’

    Governance shouldn’t be ‘Us & Them’

    My last blog on this site was linking sports – total football in that case – to the ideas behind DevOps. Maybe that got me thinking about sports and ITSM topics. Whatever the reason, an allusion came to me in a recent training course when a discussion opened up around governance. One of the delegates
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  • The Fourth Industrial Revolution – Data is Critical

    The Fourth Industrial Revolution – Data is Critical

    The Second Machine Age Data collection, analysis and utilisation is going to be the key to directing technological change strategies that will improve lives and increase productivity. The Second Machine Age, also called the Fourth Industrial Revolution is accelerating, fuelled by advances in artificial intelligence and information technology. It will transform nearly every occupation—from teaching
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  • Healthcare IT Set for Growth

    Healthcare IT Set for Growth

    Trump Administration impacts Healthcare IT industry Healthcare-related IT is set for a boom according to international healthcare advisory company, VERTESS. The company is participating in the HiMSS conference in Orlando, Florida this week, where the impact of the new administration on the Healthcare IT industry will be a primary focus. Every sector of the healthcare
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  • Talking to Robots – The Rise of the Conversational User Interface

    Talking to Robots – The Rise of the Conversational User Interface

    How do you feel about talking to a robot when you call for assistance from your providers? Many organizations have taken the step of using a conversational user interface to direct calls, or even completely resolve issues without any human intervention. The emergence of Alexa, Siri and Cortana, are further driving businesses to investigate how
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  • Bring Your Own Eco-System

    Bring Your Own Eco-System

    Just a few days after my last blog (published on the ViFX website) on the growing need for remote support as BYOD gets bigger, this fresh story came in from CIO magazine: http://www.cio.com/article/736596/BYOD_Runs_Wild_at_Most_Global_Companies The main point raised here is that companies are still catching up with how personal devices are being used on the network, and
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  • ITIL vs ITSM: What is the Difference?

    ITIL vs ITSM: What is the Difference?

    Understanding the difference between ITIL vs ITSM and the difference between Help Desk vs IT Service Desk is important if an organization wants to have a clear and accurate view of how it currently provides IT support. This type of knowledge is important for setting short-term and long-term goals for IT Service Management organizations that
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  • AIOps and How It Will Transform IT Operations for the Next 10 Years

    AIOps and How It Will Transform IT Operations for the Next 10 Years

    The model couldn’t keep up with the real world, so this is what we need to do instead IT Operations people tend to be, by and large, a cautious bunch. The unstated Rule One of the profession is “if it ain’t broke, don’t touch it”. There are very good reasons for this caution; nobody wants to
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  • Indian Data Centers – What is the Attraction?

    Indian Data Centers – What is the Attraction?

    Demand for increasing storage capacity and continuous rise in data usage has pushed the expansion of data centers all across the globe. In India, this segment has been hastened by several positive factors, such as government projects including Digital India or Make in India, and the growth of different sectors including banking, financial services, insurance,
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