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Blockchain Technology Moves into the Hospitality Industry
The global travel & tourism industry is a US$7.6 trillion market, roughly 10% of the world’s GDP. Global brands and local hotel owners are facing fierce competition in the internet era. For decades, hotels need to manage their own booking reservations from many channels and spend long hours sorting out the room availability and customer schedules.
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If You Went On an ‘ITIL Journey’
You Shouldn’t be Surprised if You Got Lost…. We’ve all heard the story (or a variation of it): “In order to address growing complaints from customers our organization chartered a project to ‘implement ITIL ®’. We brought in experts to assist, we sent people to training, and over the course of x number of months
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Talking to Robots – The Rise of the Conversational User Interface
How do you feel about talking to a robot when you call for assistance from your providers? Many organizations have taken the step of using a conversational user interface to direct calls, or even completely resolve issues without any human intervention. The emergence of Alexa, Siri and Cortana, are further driving businesses to investigate how
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Data Science Vs. Machine Learning – The Differences and Overlaps
As big data starts to mean big business opportunities for companies around the globe, the demand for professionals who can sift through the goldmines of data is growing in kind. According to a January report from Indeed, postings for data science jobs grew 31% year-over-year in December 2018 – and show a massive increase of
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DevOps? “If you don’t know where you’re going, any road will get you there”.
We are seeing many organizations starting to adopt DevOps. The majority having already deployed Agile but not getting the hoped for benefits because of…….dare I say it….’Ops’. Developers see Ops as the people that say ‘NO’ to everything or the D e l a y I n g factor slowing everything down. As a result
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Streamlining DevOps Automation – News from Electric Cloud
DevOps is transforming the face of IT Operations, and we are constantly seeing company announcements of new platforms and applications aimed at streamlining the DevOps pipeline. Electric Cloud is widely regarded as a leader in DevOps automation and continuous delivery and they have just announced a new version of ElectricFlow, providing a new, programmatic way
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The WannaCry Ransomware Attack – What Lessons Can We Learn
Security experts globally are starting to rally following the ransomware attack on corporate and private computers last week. What lessons can we take from this event, and how can we be better prepared for the next attack, which will undoubtedly already be in the planning stages? The WannaCry ransomware that has affected more than 230,000
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Is short-sightedness fuelling the tech skills shortage?
The tech industry is suffering a skills shortage. There isn’t a high enough supply of skilled technology workers to meet sector-wide demand – from cybersecurity, to software development, to big data management. The question is why? The tech skills shortage is, of course, a nuanced and complicated issue. It’s in part down to the pressing
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