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  • Digital Natives – Technology Obsession Changing the World

    Digital Natives – Technology Obsession Changing the World

    Digital natives ’ obsession with technology is set to change the world as we know it. A new survey just released finds they are so concerned with their digital footprint, the majority (54 percent) of millennials and Generation Z (ages 13-17) are Googling themselves regularly, with 10 percent self-searching on a daily basis. Furthermore, Gen
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  • Getting on with the job

    Getting on with the job

    Sometimes a TV show or movie with an apparently massive disconnect to the real world — fantasy stuff — can trigger some interesting observations and conclusions for us in our world too. One that did that for me was the first episode of ‘Marvel’s Agents of SHIELD’. What I found interesting was the broad context
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  • The Cybersecurity Industry is Booming – But Local Government Suffering

    The Cybersecurity Industry is Booming – But Local Government Suffering

    Cybersecurity it a booming industry, with a zero unemployment rate and, globally, one million unfilled jobs, with this shortfall expected to grow by 50 percent in the next two years according to expert opinion. Local governments are feeling the pain in this area, finding it increasingly difficult to attract and keep cybersecurity expertise. The inability
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  • Seeking Geek Girls – Exploring the Gender Gap

    Seeking Geek Girls – Exploring the Gender Gap

    The end of my summer was a sequence of trade shows first the Gartner Catalyst Show followed by Jenkins World and finally the Atlassian Summit all in a row.  To my surprise there were actually women at the Atlassian show, unlike the others.  So my curiosity got the best of me and I started asking
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  • What do Black BMWs have to do with ITSM?

    What do Black BMWs have to do with ITSM?

    I got upset twice whilst in my car last week. Both times because the car behind blew its horn and the driver ‘gesticulated’ to convey his annoyance. The first time my daughter was driving, a new, inexperienced and cautious driver, especially in her father’s car. The guy behind just wanted her to go faster and
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  • Are You a Good Customer?

    Are You a Good Customer?

    A case for Service Provider Satisfaction Surveys By now we’ve got used to service providers sending us emails with customer satisfaction surveys. Some are short and sweet and others long and uninviting. But when you consider that service is all about co-creation of value by provider and consumer, it’s obvious that not only the service
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  • Almost like being there

    Almost like being there

    One of the things I love about working on the AllThingsITSM website and podcast is the opportunity I get to work with some great people and attend top-class industry events. It is a few years since I have had the chance to attend the itSMF UK annual conference, but thanks to our premier sponsor, Cherwell
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  • Sharing Economy Continues to Grow Despite Concerns

    Sharing Economy Continues to Grow Despite Concerns

    News stories about the safety of ride sharing and issues with other sharing economy services do not seem to have dented the public’s enthusiasm for these technology based services. Convenience and the possibility of getting a bargain sees continuing rapid growth in adoption of sharing platforms. The popularity of the sharing economy for summer travel
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