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  • The Perfect Storm Driving Enterprise Service Management

    The Perfect Storm Driving Enterprise Service Management

    I’ve a feeling that I say “<<insert trend>> is nothing new” a little too much these days – it must be my age. And, as with the “discovery” of the 10+ year-old BYOD and Shadow IT “trends” a few years back, enterprise service management is yet another 10+ year-old “new trend” in the IT service
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  • AI-driven service automation: the future of IT

    AI-driven service automation: the future of IT

    In recent years a strong emphasis has been placed on IT moving away from making technology decisions for IT’s sake alone, which many would agree was long overdue. As discussed in another blog (“Three common practices that help IT earn employee trust“), as enterprises digitally transform business processes, IT must also evolve its technologies and
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  • Blockchain Adoption Going Mainstream in Large Corporates

    Blockchain Adoption Going Mainstream in Large Corporates

    Blockchain is a technology to watch, and new research shows just how widespread the adoption of this technology is becoming. A new study from Juniper Research has found that nearly 6 in 10 (57%) large corporations (with over 20,000 employees) are either actively considering, or are in the process of, deploying this technology. Almost 400 company founders, executives, managers
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  • Automation and the CMDB

    Automation and the CMDB

    Get in, go fast, crash quick…Who cares where you’re going! Speed and aggressiveness have been the approach for many organizations trying to “implement” Configuration Management; or should I say “CMDB”. For as long as I have been involved in Configuration Management, there have always been people out there pontificating on how “Automation will solve all
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  • Technology and Social Media Changes Life for Today’s Teens

    Technology and Social Media Changes Life for Today’s Teens

    Life is a far more complex and confusing environment for today’s students than it was 20 or even 10 years ago. Technology has changed the face of education and social interaction and it is delivering new challenges. Back to school for today’s teenagers looks a lot different than it used to. On top of new
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  • Intelligent IT Automation: A Critical Success Factor for IT Management

    Intelligent IT Automation: A Critical Success Factor for IT Management

    IT Automation can save money, improve security, and increase productivity and satisfaction IT automation is easier than you think. What’s the most common IT-related task at almost every business? Creating or replacing a user password, a task that usually involves at least one interaction between a user and an IT support person. According to multiple
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  • Sleep Health Impacted by Bedtime Technology Use

    Sleep Health Impacted by Bedtime Technology Use

    Technology use is impacting sleep health, and ultimately our overall wellbeing, with many people routinely using tablets and phones in bed, before falling asleep and again if they wake during the night. The National Sleep Foundation’s (NSF) latest Sleep Health Index® (SHI) finds significant associations between technology use in bed and sleep health. Forty-eight percent of
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  • Garbage In, Garbage Out

    Garbage In, Garbage Out

    Data Quality Key Concern for Business Data is driving business more than it ever has in the past, however it seems that many organizations still distrust the data they are relying on. Experian Data Quality‘s annual Global data management benchmark report demonstrates that, while data supports major business initiatives, the quality and accuracy of that data
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