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Service Request Catalog: Failing to Fail
Many IT organizations fail at their first attempt to go online with Service Management via a Service Portal or Service Request Catalog. Today I’ll look at some of the reasons why and provide suggestions for succeeding the first time, through widespread engagement combined with an agile growth that maintains momentum throughout your efforts. Before beginning,
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Blockchain and Cryptocurrency – A disrupting force to the banking Industry?
How Cryptocurrency and Blockchain Technology Could Disrupt the Banking Industry The world of finance has been one of the pillars society has been built upon since humans began to trade with one another, which in theory, if not in delivery, has barely changed in millennia. How then can cryptocurrency and blockchain technology challenge this status
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Healthcare IT in the Cloud is Now, Time to Set Your Strategy
Across the US, clinicians, nurse practitioners, physicians and researchers are increasingly turning to cloud-based apps to provide advanced patient care, look up records and share data. Some healthcare providers are asking: “When will it be our turn?” For their healthcare IT counterparts, the real question is: “Why haven’t you developed your cloud strategy yet?” Healthcare
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Digital Natives – Technology Obsession Changing the World
Digital natives ’ obsession with technology is set to change the world as we know it. A new survey just released finds they are so concerned with their digital footprint, the majority (54 percent) of millennials and Generation Z (ages 13-17) are Googling themselves regularly, with 10 percent self-searching on a daily basis. Furthermore, Gen
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Behave yourself – the business-IT relationship
Guerrilla IT I conducted two pre-conference workshops about ‘Guerrilla IT’ at the itSMF Norway annual event in March 2015. The idea for Guerrilla IT emerged in conversations with itSMF Norway’s Sofi Fahlberg at a conference in 2014. We spoke about people feeling the need to make relatively low key and informal individual contributions to improving
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Managing a Remote Team – Staying in Control and Productive
Modern businesses operate in a digital environment. Every company, even those with a local client base and physical goods, needs an online presence for marketing and engaging customers. Some businesses perform many functions online, or operate completely over the internet. One of these digital needs may be working with remote teams. Virtual employees are becoming
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Robotic Process Automation
A new way of doing business Robotic Process Automation (RPA) is here, it is not going away and the adoption of software robots to improve efficiency and increase profitability is going to be increasingly on the radar of organizations globally. If you are ready to learn how your organization could benefit from RPA then Information
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Lower MTTR and cost per ticket with AI-driven automation
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support processes in nearly every organization. Service degradations and outages can significantly impact both IT and business operations. Thus, IT teams must accurately measure incident response time to control cost and quality of service. Two of
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