• The Digital Enterprise

    The Digital Enterprise

    When the business is the IT service provider Your organisation might not be a unicorn like Amazon and Netflix but there’s a likelihood that it’s a digital enterprise. That’s an enterprise with which customers – and other stakeholders – have non-trivial interactions via a digital interface. This may be in addition to old-fashioned personal interactions.
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  • 3 Skills IT Needs to Succeed – Marketing, Sales, and Customer Care

    3 Skills IT Needs to Succeed – Marketing, Sales, and Customer Care

    If you’re in business, two things are likely true. Your business is increasingly dependent upon IT services and processes to do business, especially if digital transformation – however your organization defines it – is on the agenda. Your users are not uniformly thrilled with the IT services and support they’re getting from those responsible for
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  • GDPR Driving Cultural Change in Businesses Globally

    GDPR Driving Cultural Change in Businesses Globally

    The risk of losing benefits—including bonuses—for failure to comply with GDPR policies is a real possibility for employees at one in four organizations worldwide according to a new study. A study from Veritas Technologies, a leader in multi-cloud data management, has found that the General Data Protection Regulation (GDPR) has the potential to drive major
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  • Bringing DevOps and ITSM Together – itSMF NZ Conference 2017

    Bringing DevOps and ITSM Together – itSMF NZ Conference 2017

    CALMing Influences Bringing together the themes of DevOps and IT Service Management is the goal of this year’s itSMF New Zealand conference, being held at Te Papa Tongarewa, the Museum of New Zealand in Wellington, June 12-14. This year’s event is titled  “itSMFnz17: CALMing Influences”,  this allows speakers to present on the integration of ITSM and
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  • New Blockchain Solution for Security Issuance

    New Blockchain Solution for Security Issuance

    Borsa Italiana, part of London Stock Exchange Group and IBM have announced that they are building a blockchain solution to digitize the issuance of securities for small and medium enterprises (SMEs) in Europe. The new solution is designed to simplify the tracking and management of shareholding information, and will create a distributed shared registry containing a
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  • Healthcare Entities Account for over 25% of Reported Data Breaches

    Healthcare Entities Account for over 25% of Reported Data Breaches

    Despite advances in security technology and increased governmental cybersecurity initiatives, attackers will not abandon their pursuit of unprotected patient data. According to the Identity Theft Resource Center, this past year healthcare entities accounted for 27.4% of reported data breaches. It’s clear that the healthcare industry is less prepared with HIPAA compliance than patients expect. HIPAA
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  • Lazaridis Scale-Up Program –  Promising Tech Companies Join

    Lazaridis Scale-Up Program – Promising Tech Companies Join

    The Lazaridis Institute at Wilfrid Laurier University has selected Canada’s 10 most promising technology companies to participate in the next cohort of the Lazaridis Scale-Up Program. This innovative program, now in its second year, provides high-potential firms personalized mentorship and working sessions with experts who have scaled globally competitive enterprises. Scaling a technology company in
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  • Who is More Likely to Share Personal Data?

    Who is More Likely to Share Personal Data?

    Offering customer rewards in return for sharing personal data is a common marketing tactic. Research just released by Global Research company GfK Ltd shows which groups, in which geographic regions, are most likely to respond favourably to these offers. Some of the findings show that: Those aged 30-40 are most likely to share data for
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